General information
Cancellation Policy
These terms are provided as general website content for Black Car Rides. They should be reviewed by a qualified legal professional before launch to ensure they match your exact operating region, payment provider and booking workflow.
Cancellation Requests
Cancellation requests should be made as early as possible through the booking platform or direct support. The applicable cancellation window may depend on vehicle type, location, service category and event demand.
Late Cancellations and No-Shows
Late cancellations, customer no-shows or failure to provide accurate pickup information may result in charges up to the full reservation amount, depending on the confirmed booking terms.
Airport and Flight Changes
Customers should provide flight details when booking airport transfers. If a flight changes, customers should contact support as soon as possible so the reservation can be reviewed and adjusted when possible.
Major Events and World Cup Bookings
High-demand events, stadium transfers, multi-vehicle jobs and World Cup transportation may require stricter cancellation terms because chauffeur and vehicle availability must be reserved in advance.
Refund Timing
Where a refund is approved, processing time may depend on the payment method and payment provider. Any platform, card or processing fees may be handled according to the provider terms.